Privacy Policy

We collect the following types of information through our website:
Personal Information:

• Name

• Email address

• Phone number

• Billing address

• Payment details (via secure third-party processor)

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Health Information:

• Responses to our health history and intake forms

• Information regarding physical conditions, allergies, or treatment preferences

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Automatically Collected Information:

• IP address

• Browser type and version

• Pages you visit and the time spent on the site

We use the information we collect to:

• Provide and manage massage therapy services

• Process payments securely

• Respond to inquiries and appointment requests

• Ensure your safety and tailor your treatment sessions

• Improve website functionality and user experience

• Comply with legal obligations

We implement a variety of security measures to maintain the safety of your personal and sensitive data:

• Our website uses HTTPS encryption via an active SSL certificate

• Health and payment information is stored on secure, access-restricted servers

• We apply additional backend security layers (such as encryption, secure authentication, and firewalls) to protect sensitive data

We do not sell, trade, or rent your personal information. We may share your data only in the following situations:

• With service providers (e.g., payment processors) who help us operate our website and business, under strict confidentiality agreements

• If required by law, such as in response to a subpoena or court order 

• To protect our rights or comply with a legal obligation

All online payments are processed through a secure, PCI-compliant third-party payment processor. We do not store full credit card information on our servers.

You have the right to:

• Access or update your personal information

• Request that we delete your information, where applicable

• Withdraw consent for us to use your information (which may limit our ability to provide services)

To exercise these rights, contact us at: b.drakemassage@gmail.com

We retain your data only as long as necessary for service provision, record-keeping, and legal compliance. Health-related information may be stored for up to 7 years in accordance with Michigan health record-keeping laws.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Bryn Drake LMT Massage LLC
3148 Plainfield Ave NE
Grand Rapids, MI 49525
Email: b.drakemassage@gmail.com
Phone: (616) 560-7888